Customer Service Efficacy
At Tataatsu we provide consulting services for toughest challenges of our customers. Be it technical or designing interactions for users we focus on outcomes that enable customer attain business goals.
Problem: Client wanted to measure effectiveness of customer service desk across multiple parameters, with primary response coming in via open ended survey questions.
Proposal: Since source data was combination of structured + unstructured data we suggested analysing textual data and mingling it with the rate activity type questions.
Solution: Using Disquery, our NLP analytics engine, we build out a custom processing pipeline to slice data across multiple metrics and presented them in an interactive manner.